Obrt ART LAB MG respects your privacy, we understand that it is important to you and that you care about how your information is used. This policy explains when, why and how we collect personal information from people who visit our website, Facebook page, and make a purchase of any of our products, or who request that we contact them or contact us in any other way. This policy also details the conditions under which we may disclose this information to others and how we ensure its security. Please read our Privacy Policy in its entirety, but here we briefly list the principles that guide us in our business:

  • We will never sell your personal information.
  • We will never share your personal data with a third party for the purposes of promoting that third party.
  • We will always take care of the security of your data using strict encryption, respecting all regulations on the protection of personal data and applying the highest security IT standards.
  • We will never directly send you a promotional email without your consent.
  • If you are unsure or have a question about how your data is collected or used, please contact us at info@artlabmg.com

You can read our Privacy Policy in its entirety below.

ABOUT US

ART LAB MG trade is based in Veprinac, at the address Tumpići 19, 51410 Opatija, Croatia, MBO: (SERVICE FOR THE ECONOMY IN OPATIJA), OIB: 71584521168
The authorized person for representation is Marina Grabar.

 

We may collect your personal data in the following ways:

  • We may collect and store personal data that you enter when you fill out forms on our website, such as purchase orders, requests to send an offer, when you send us an inquiry via a web form, and the like. We may also ask you for your personal data in case you participate in our prize games or promotions or if you report a problem related to our website.
  • If you contact us, we may collect and keep records of such correspondence, including any personal information you provide in the course of the correspondence.
  • We may collect and store personal data that you have submitted to us as part of surveys that we have asked you to complete, although you are not obliged to answer them.
  • We may collect and store personal data related to the transactions you carry out through our website, that is, related to the fulfillment of your orders.
  • We may collect and store personal data related to your visit to our website, such as traffic data, location data and other communication data, as well as for billing and invoicing purposes.

If you want to buy our products, we collect the following personal data:

  • Name and surname
  • Address
  • Email address
  • Phone numbers
  • Payment information

Although we do not actively collect it, we may store any personal information you disclose during live chat or email messages.

A cookie is a small file saved on your computer that is used to store your preferences and other information, and which is used by the websites you visit. We use cookies for the following purposes:

  • Analysis of traffic to our website using the Google Analytics tool (see below Google Analytics).
  • Tracking preferences related to websites.

If you make a purchase on our website or continue to use our website, you give your consent to the use of cookies.
You can block cookies by activating the settings in your Internet browser that allow you to refuse the installation of all or some cookies. However, if you set your internet browser settings to block all cookies, you may not be allowed access to all or some parts of our website.

If you do not set your internet browser settings to reject cookies, our system will send cookies as soon as you visit our website.

We store the personal data we collect from you on our own servers in our own data center in the Republic of Croatia. However, we may share this data with third parties with whom we cooperate in business for the purpose of fulfilling the contract for the provision of services to you.

We pay the greatest possible attention to the security of all data and take all appropriate steps in accordance with the regulations on the protection of personal data valid in the Republic of Croatia.

We use the personal data we collect about you in the following ways:

  • to deliver products you have purchased through our website or ordered through social networks to respond to your inquiries.
  • to provide information and deliver products in cases where you have given your consent for us to contact you.
  • to send notifications about changes related to our products.

Legal basis for collection and processing

Personal data protection regulations govern the assumptions under which personal data can be collected and which we use as the legal basis for collection and processing. These legal bases are as follows.
Execution of contractual obligations
When you contract for the delivery of some of our products, we must collect personal data from you in order to fulfill our contractual obligations (for example, in order to send you the products, issue invoices for the products, contact you for the purposes of solving your inquiries, etc.).
Compliance with legal obligations
The regulations in force in the Republic of Croatia oblige us to collect and process data for certain purposes, such as accounting purposes (e.g. issuing invoices) and submitting data in accordance with the requirements of judicial authorities.
How long do we keep your personal data?
We keep your data only as long as is necessary to fulfill the purpose for which it was collected.
At the end of the retention period, we will either delete or anonymize personal data so that they can no longer be linked to anyone.
We keep personal data related to any financial transactions for at least 11 years, given that this is determined by the regulations in force in the Republic of Croatia.

Like many other websites, we use certain third-party services related to functionalities such as card transaction processing and the like. Below is a list of companies with which we share data on a daily basis. We carefully selected all of the listed suppliers and made sure that they all provide adequate protection in accordance with the GDPR.

Hrvatska pošta
We share your data (name, surname, address) with Croatian Post for the purpose of collecting and delivering your packages

GLS Croatia (General Logistics Systems Croatia d.o.o.)
We share your data (name, surname, address, phone number) with GLS Hrvatska for the purpose of collecting and delivering your packages.

PayPal
In our business, we use the Paypal service (www.paypal.com) for the purposes of receiving payments from users. Please note that all transactions you make through Paypal are subject to Paypal’s Privacy Policy available here:
https://www.paypal.com/ie/webapps/mpp/ua/privacy-full?locale.x=en_IE.

Google Analytics
Like many other websites, we use Google Analytics to collect anonymous data about the users of our websites, in order to find out how often they visit our websites, which pages they visit, what time they visit them, how long they stay and which country they come from.
These data are collected using cookies, and the obtained statistics are used for the following purposes:
• to improve the usability of websites.
• to monitor the success of marketing campaigns.
• to analyze behavior patterns.
If you do not want Google Analytics to collect this information, you can install a Google plugin for your browser that will prevent this. You can download the plugin here: https://tools.google.com/dlpage/gaoptout
Your rights under the GDPR
According to the GDPR, from May 25, 2018 onwards, you have certain rights related to your personal data, and we briefly describe them below.

The right to restriction of processing

You have the right to request the restriction of the processing of your personal data when there is no legitimate interest for us to do so.
You can exercise your right at any time by contacting us (see How you can contact us below).

Right of access

GDPR gives you the right to ask us what your personal data we have and how we process it, and the right to give you access to this data. You can exercise your right by contacting us (see How you can contact us below).
Please note that before processing any data access request, we must confirm your identity, and we may contact you additionally to make sure we understand what data you are requesting. After we confirm your identity, we will provide you with the requested information within 30 days.
We will provide the information to you free of charge, however, we may charge an administration fee if the request is clearly unfounded or excessive, and especially if it is repeated. In any case, if you are our existing customer, you can also access your personal data through your user interface.

Right to erasure (Right to be forgotten)

As a natural person, you have the right to request the deletion of all your personal data that we have. However, please note that this is not an absolute right, so, for example, it does not override our legal obligations to keep accounting data.
You can request the deletion of your personal data when your data are no longer necessary in relation to the purpose for which they were originally collected or processed. You can exercise your right by contacting us (see How you can contact us below).

Right to rectification

GDPR gives you the right to correct any personal data that is incorrect or incomplete. Users can update their personal data themselves through the user interface, but in any case you can contact us (see below How you can contact us).

The right to data portability

You have the right to request the delivery of personal data that you have made available to us in a machine-readable form.

The right to object

You have the right to object to the processing of your personal data when there is no legitimate or legal reason for us to do so.
You can exercise your right by contacting us (see How you can contact us below).

How can you contact us?

We welcome your questions, comments and requests regarding this Privacy Policy and may contact us in the following ways:

You can send us a message via email info@artlabmg.com
You can call us on weekdays (Mon/Tue/Wed/Thu/Fri) from 8:00 a.m. to 4:00 p.m. on +385 91 5628534